Warranty Coverage

We offer a 1-year limited warranty on all products purchased from hokavi.xyz, including:

  • Electronic Blood Pressure Monitor
  • Full Body Massage Chair
  • Neck and Shoulder Massage Belt

This warranty ensures that your product is free from defects in material and workmanship under normal use.

What’s Covered

  • Defects in material or craftsmanship: If your product has a manufacturing defect or malfunctions under normal usage, we will repair or replace it at no additional charge.
  • Parts and labor: We cover the cost of parts and labor needed for repairs under warranty.

What’s Not Covered

  • Damage due to misuse or abuse: If the product has been used incorrectly, dropped, or damaged in ways not related to normal use, this will not be covered by the warranty.
  • Damage from accidents or external factors: We do not cover damage caused by accidents, natural disasters, or unauthorized repair services.
  • Wear and tear: Regular wear and tear over time (such as changes in appearance, or product features that do not affect performance) is not covered under this policy.

How to Make a Warranty Claim

If you believe your product is defective or malfunctioning, please follow these steps:

  1. Contact Customer Support: Reach out to our customer service team at admin@hokavi.xyz with your order number, a detailed description of the issue, and any supporting images or videos.
  2. Return Instructions: Upon receiving your request, our team will provide return instructions. Depending on the product, we may ask for the defective item to be returned for assessment.
  3. Repair or Replacement: Once we evaluate the issue, we will either repair your product or send a replacement unit at no charge.

Exclusions

  • Our warranty policy does not cover any products that have been altered, tampered with, or repaired by third parties not authorized by hokavi.xyz.
  • Any claims made outside the warranty period will not be honored.

Customer Support

For any inquiries related to our warranty policy or to begin a claim, please contact our customer support team:

Additional Information

  • This warranty is valid only for products purchased from hokavi.xyz or authorized retailers.
  • Warranty claims must be made within 1 year from the date of purchase.
  • Shipping costs for warranty claims may apply depending on your location.

We are committed to providing top-quality products and customer satisfaction. Thank you for choosing hokavi.xyz!