1. Information We Collect

To provide you with the best possible service and products, we collect various types of information:

a. Personal Information

When you make a purchase or subscribe to our newsletter, we may collect the following details:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing information (credit card details, payment method)

b. Non-Personal Information

We also collect non-personal data to improve your browsing experience:

  • Browser type
  • Device information
  • IP address
  • Time and date of visit
  • Pages visited on our website

c. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze website traffic, and deliver targeted advertising. You can adjust your browser settings to disable cookies, but doing so may affect the functionality of our site.

2. How We Use Your Information

Your personal and non-personal information is used in the following ways:

  • To Process Orders: We use your contact and billing details to process transactions, deliver your products, and notify you about order updates.
  • To Improve Our Services: Your non-personal information helps us improve our website, products, and customer service.
  • To Send Marketing Communications: With your consent, we may send promotional emails or newsletters about new products, sales, or special offers. You can opt-out at any time by unsubscribing from these emails.
  • To Provide Customer Support: We use your contact details to respond to inquiries, resolve issues, or offer assistance regarding your purchases.

3. Data Security

We take the protection of your personal information seriously and implement reasonable security measures to prevent unauthorized access, alteration, or disclosure of your data. All sensitive payment information is encrypted using SSL (Secure Sockets Layer) technology during the transaction process.

However, please note that while we strive to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following circumstances:

  • With Service Providers: We may share information with trusted third-party vendors who assist with processing orders, delivering products, or supporting our website (e.g., payment processors, shipping companies).
  • For Legal Compliance: We may disclose your information when required by law or in response to a subpoena, court order, or other legal process.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to your personal information or ask for corrections to any inaccuracies.
  • Deletion: You may request that we delete your personal information, subject to applicable laws and regulations.
  • Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails by clicking the “unsubscribe” link at the bottom of any marketing email we send.
  • Cookie Preferences: You can control cookie settings through your browser preferences. Please note that disabling cookies may affect certain features of our website.

6. Third-Party Links

Our website may contain links to external sites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy

Our website and products are not intended for use by individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected information from a child under 18, we will take steps to delete such information as quickly as possible.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new features of our services. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about our privacy practices, or if you wish to exercise any of your rights, please contact us at:

Email: admin@hokavi.xyz